Refund & Cancellation Policy

This Refund & Cancellation Policy and Subscription Policy applies to all paid subscriptions and purchases made on LumberLinq, a cloud-based Timber Management System operated by RIK Exim Pvt Ltd ("we", "us", "our"). By subscribing to any paid plan, you acknowledge and accept the terms outlined in this policy.

All payments are processed securely through Razorpay. By completing a purchase you also agree to Razorpay's terms of service.

All fees paid for LumberLinq subscriptions are strictly non-refundable. This includes, but is not limited to:

• Payments made for monthly subscription plans
• Payments made for annual subscription plans
• Partial months or unused days remaining after cancellation
• Subscription fees charged during a billing cycle that has already started

We encourage you to take full advantage of our 14-day free trial — no credit card required — to evaluate whether LumberLinq meets your business needs before making any payment.

The only exception to our no-refund policy is in the case of a verified duplicate charge — where your payment method has been charged more than once for the exact same billing period and plan.

If you believe you have been charged in error, please contact us within 7 days of the charge at [email protected] with the following details:

• Your registered email address
• Date and amount of the duplicate charge
• Transaction reference number(s) from your bank or payment receipt

We will investigate and, if a duplicate charge is confirmed, issue a full refund for the duplicate amount within 7–10 business days to the original payment method.

LumberLinq offers the following subscription billing cycles:

• Monthly Plan — billed once every calendar month. You are charged at the start of each billing cycle.
• Annual Plan — billed once per year, typically at a discounted rate compared to the monthly plan. You are charged the full annual amount upfront at the start of each billing cycle.

Subscription pricing, included features, and usage limits for each plan are displayed on our Pricing page at the time of purchase. We reserve the right to change pricing with at least 30 days' prior notice to existing subscribers.

All subscriptions auto-renew automatically at the end of each billing cycle (monthly or annual) at the then-current plan rate, unless you cancel before the renewal date.

You will receive a renewal reminder email before your subscription renews. It is your responsibility to cancel before the renewal date if you do not wish to continue. Renewal charges are non-refundable once processed.

New users are eligible for a 14-day free trial with no credit card required. The free trial provides full access to the platform so you can evaluate all features before committing to a paid plan.

At the end of the trial period, your account will be downgraded or access will be restricted until you choose a paid plan. You will not be charged automatically at the end of the trial.

You may cancel your subscription at any time from within the LumberLinq application settings, or by contacting us at [email protected].

Upon cancellation:

• Your access to paid features will continue until the end of the current billing period (monthly or annual) that has already been paid for.
• No further charges will be made after cancellation.
• No refund will be issued for the remaining unused portion of the current billing period.

We do not charge any cancellation fees.

After your subscription ends or your account is cancelled, your data will be retained on our servers for a period of 90 days. During this window you may re-subscribe to regain access to your data.

After 90 days, your data — including tally sheets, shipment records, documents, and all associated files — will be permanently and irreversibly deleted from our systems.

We strongly recommend exporting all required data before cancelling or allowing your subscription to lapse. LumberLinq provides data export tools within the application for this purpose.

If a subscription renewal payment fails (e.g., due to an expired card or insufficient funds), we will notify you by email. Access to paid features may be suspended until the outstanding amount is settled.

Please ensure your payment details are kept up to date within the application to avoid any service interruption.

We may update this policy from time to time to reflect changes in our business practices or legal requirements. Material changes will be communicated via email and/or a notice on the website at least 15 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

This policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

For any billing queries, duplicate charge claims, or questions about this policy, please reach out to us:

Email: [email protected] Company: RIK Exim Pvt Ltd Address: 17, Ramkrupa, Panchavati 1st Lane, Ambawadi, Ahmedabad 380006, Gujarat, India Website: https://lumberlinq.com

We aim to respond to all billing-related queries within 2 business days.