1. Introduction

RIK Exim Pvt Ltd ("we", "us", "our") operates LumberLinq at https://lumberlinq.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use the Service.

By using LumberLinq you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Information you provide directly

Name, email address, and company details when creating an account.
Business data you enter into the Service: tally sheets, shipment records, product details, contacts, and related files.
Messages or enquiries you send to us via email or our contact form.

Information from social login providers

When you sign in using Google, Microsoft, LinkedIn, or Facebook we receive your name, email address, and profile picture from that provider.
We use this information solely to authenticate your identity and create or link your account.
We do not receive your social media passwords, contacts, posts, or any data beyond what is described above.
We do not post to your social media accounts on your behalf.

Information collected automatically

Browser type, device type, operating system, and IP address.
Pages visited, features used, and session duration — used for security and product improvement.
Error logs and crash reports to help us diagnose and fix issues.

3. How We Use Your Information

To create, maintain, and authenticate your account.
To provide, operate, and improve the Service.
To send transactional communications: account confirmations, billing receipts, and security alerts.
To respond to your support requests or enquiries.
To detect fraud, enforce our Terms of Service, and comply with legal obligations.
To generate aggregated, anonymised analytics (no individual is identified).

4. Data Sharing

We do not sell your personal data. We may share data only in the following circumstances:

Service providers: hosting infrastructure, payment processors, and error-monitoring tools — each bound by strict confidentiality agreements and permitted to use data only as needed to perform their service.
Legal requirements: when required by law, court order, or a lawful request from a government authority.
Business transfers: in connection with a merger, acquisition, or sale of assets, where the successor will be bound by this Policy or provide you with prior notice.

5. Third-Party Authentication Providers

LumberLinq supports sign-in via Google, Microsoft, LinkedIn, and Facebook. When you use any of these options:

You are redirected to that provider's authentication page — we never see your password.
We receive only the minimum profile data needed to authenticate you (name, email, profile photo).
Your continued use of that provider's service is governed by their own privacy policy.
You can revoke LumberLinq's access at any time from your provider's account settings, after which you can log in with an email and password instead.

6. Data Retention

We retain your account and business data for as long as your account is active or as needed to provide the Service. If you delete your account:

Your personal profile and business data are removed within 30 days.
Anonymised or aggregated data may be retained for analytics.
Data may be retained longer where required by applicable law (e.g. financial records).

7. Security

We implement industry-standard safeguards to protect your data:

All data in transit is encrypted via HTTPS/TLS.
Passwords are stored using strong one-way hashing (bcrypt).
Access to production systems is restricted and logged.
We conduct regular dependency and security reviews.

No system is completely immune to breaches. If a security incident affects your data, we will notify you as required by applicable law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data ("right to be forgotten").
Withdraw consent for processing where consent is the legal basis.
Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

We use a minimal set of cookies:

Session cookies: required for authentication and keeping you logged in. These are deleted when you close your browser.
Preference cookies: to remember your language and display settings across visits.

We do not use advertising, tracking, or analytics cookies that follow you across third-party websites.

10. Children's Privacy

LumberLinq is a business tool intended for users aged 16 and above. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently done so, we will promptly delete that information. If you believe a minor's data has been collected, please contact us immediately at [email protected].

11. International Data Transfers

Your data may be stored and processed on servers located outside your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. For material changes, we will notify you via email or a prominent notice within the application at least 7 days before the change takes effect. Your continued use of the Service after that date constitutes acceptance of the updated Policy.

13. Contact Us

For any privacy-related questions, data access requests, or to report a concern:

Email: [email protected] Company: RIK Exim Pvt Ltd Website: https://lumberlinq.com

Privacy Policy